Embracing The Experience Thus Far

Hear from Dato’ Lock Peng Kuan, Managing Partner, Audit & Assurance of Baker Tilly Malaysia about his experience in using

Hear from Chris Tan Chin Sik, Audit Director of Deloitte South East Asia, Malaysia about his experience of using


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Why use

Enhance Security

Several fraud cases have revealed the inherent weaknesses in paper-based confirmations, which can be prevented using

Reduce Fraud Risk

Highly secure communication channel between the auditor and the responder protects the transfer of information through controls.

Minimise Human Error

By using, the possibility of human error will be much minimalised.

Time Saving

Reduce time and effort for printing, mailing and following up. The confirmations that take weeks now only take days with

Cost Saving

Traditional bank confirmations are costly because physical confirmations need to be posted using courier. will very much eliminate this process.

Secure & Reliable guarantees a smooth and successful annual audit without potential problems arising from bank confirmation fraud. It also provides real-time tracking on the confirmation status.


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If you are a certified auditor, you can register your Audit Firm in just a few simple steps

1. Registration

2. Activation

3. Start the Platform

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Please send the registration form to [email protected]

Get the answers to your questions about

Who are the target users of are targeted to be used by all the registered auditors with MIA and banks operating in Malaysia, including all the Commercial Banks, Islamic Banks, Investment Banks and Development Financial Institutions. They shall use the to process the bank audit confirmation for about 1.3 million companies in Malaysia according to the statistic published by Companies Commission of Malaysia (“CCM”) as on 31st Dec 2019.

How reliable and secure is the

Besides various benefits to the clients, auditors and banks, also provides a highly secured environment, especially with the implementation of the secured end-to-end encryption technology with the use of private/public key, to ensure the confidentiality, secrecy and integrity of the electronic bank confirmation documents. All sensitive data are encrypted with the latest AES-256 and/or RSA-2048 algorithm where ever applicable. All data transmission from the user to the Platform via the internet is encrypted with HTTPS (TLS 1.2 and above).

Is there a governing body for this Online Platform (to govern any issues that may arise)?

Since this is an industry-wide initiative, MIA will be the governing body to oversee compliance with regulations, data security and committed service level. An independent external auditor will be appointed by MIA to conduct a service organisation risk and controls assessment over the Platform, through the issuance of a Service Organisation Control (SOC) 3 Report.

Why is MIA championing the industry-wide Electronic Bank Confirmation Platform?

Many bank confirmation letters are sent to banks annually by auditors to request for confirmation of audit clients’ bank balances and arrangements. The conventional process is slow and time-consuming. Such delays could impact the timeliness of financial statements being approved and signed off by auditors. 

Online confirmations are now the preferred method for confirming client information in jurisdictions such as the United States of America, the United Kingdom and Australia. In Malaysia, online confirmations are being used in a limited manner for confirmations with some foreign banks.

To facilitate industry-wide electronic confirmations by Malaysian auditors and bankers for the purpose of enhancing the efficiency and security of the external confirmation process, the MIA engaged a local vendor, Extol Corporation Sdn Bhd (Extol), to develop an industry-wide electronic bank confirmation platform (the Platform), with a much lower usage fee as compared to the current fee charged by an international service provider.

If I have submitted the hardcopy of authorisation letter previously, can I submit confirmation request again through the

You should not submit the confirmation requests twice i.e. send manually via mail and electronically via, as this will result in client being charged twice for the same confirmation request.

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